Masheev

About

Masheev is the AI-first customer communication platform for teams that talk to customers across multiple channels. Your AI agents use your knowledge base, tone and guardrails to help handle customer conversations. When a conversation needs a human, Masheev escalates it straight to your phone. Available channels and integrations depend on your workspace configuration and approved provider access. WHAT YOU CAN DO • Unified inbox — see configured channels in one place, with priority, AI-confidence and channel at a glance. • AI agents — give each agent a system prompt, model, tools and knowledge for inbound conversations. • Escalations — get notified when an AI agent needs a human and pick up the thread. • Insights — review conversation volume, resolution rate and AI handling. • Knowledge base — connect documents, FAQs and URLs so agents answer accurately. • Team controls — manage members, teams, roles, audit history and workspace settings. PRIVACY-FIRST Notifications stay generic by default — no message content on your lock screen unless you opt in. Quiet hours, per-topic controls and Face ID / Touch ID unlock are built in. Masheev for iOS requires access to an existing Masheev workspace. Sign in with the email your workspace administrator invited.