Jet Desk

About

Jet Desk is the ultimate mobile companion for customer support teams, ticketing agents and administrators. Keep your customer support operation running smoothly from anywhere in the world. Whether you need to quickly resolve a high-priority ticket, collaborate internally with your team or switch between client organizations, Jet Desk brings full helpdesk power right to your pocket. Key Features: ● Real-time Ticket Management: Track, update and resolve customer tickets on the go. Easily change status (Open, Pending, Resolved, Closed), update priority (Low to Urgent), and reassign tickets to teammates instantly. ● Internal Team Collaboration: Resolve complex support queries faster. Post confidential internal notes, upload file attachments (PDF, DOC, images up to 10MB), and tag team members using @mentions directly within the ticket timeline. ● Instant Push Notifications: Stay connected and never miss a beat. Receive instant notifications for new tickets, customer responses, internal mentions, or important system announcements. ● Customer Insights & Context: Make informed decisions. View detailed customer profiles, past ticket history, and key metrics like resolution rates and active counts directly from the ticket view. ● Multi-Organization Switcher: Manage multiple customer service spaces effortlessly. Jet Desk lets you switch between different organization accounts seamlessly without logging out. ● Enterprise-Grade Security: Protect your customers' data. Enjoy secure sign-in with Google or Email/Password, and keep your account safe with robust Two-Factor Authentication (2FA). ● Localized Experience: Jet Desk fully supports English and German languages, respecting your system settings for a native local experience. Empower your support team and keep your customers happy. Download Jet Desk today!