Tech360-Prod
Comcast Cable Communications Management, LLC · Utilities
Independent analytics for this App Store listing. AppTracker is not affiliated with Comcast Cable Communications Management, LLC.
Chart standing · US
What changed · US
Listing changes AppTracker has observed for this app in this storefront — new versions, price moves, rating shifts, and store copy.
Enhancements: Device Upgrade Recommendation Users will now see Device Upgrade Recommendation guidance throughout the job journey to help keep equipment compliance requirements visible and actionable. This includes: An inline banner on the activated device list to reinforce compliance guidance while reviewing selected equipment. An inline banner at the top of the device detail screen to provide contextual direction when viewing device-specific information. A hard or soft stop modal before the sandbox summary page if compliant equipment was not selected from the user’s buffer, helping prevent non-compliant equipment from being added or swapped before job completion. A hard stop at wrap-up if compliance requirements are still not met, helping ensure non-compliant equipment is addressed before the job is closed. XB3 Device Swap Guidance Users will now see guidance on accounts with an active XB3 device to support removal of end-of-life equipment from customer accounts and the network. This includes: A swap recommendation in Tech360 when the customer account has an active XB3 device. A soft stop when attempting to close the work order if the XB3 device has not been swapped. Smart Inventory rules that block XB3 installation on the customer account. Internet Essentials and Wi-Fi Ready eligibility rules that allow XB6 installation while preventing XB7 and above from being installed where those rules apply. Defects: FDX Tooltip Updated: Updated the FDX Tooltip messaging to include the latest FDX-capable device, XB10. Xfinity Home Rate Codes: The issue causing the Xfinity Home rate codes not to be displayed in the Job View Package details screen has been resolved. Blank Space in Smart Inventory: The UI issue causing an unnecessary blank space to appear when the filter contained multiple values has been resolved. Hunt Group: The issue causing Tech360 to crash when reordering phone numbers in Hunt Group has been resolved. Contract Swipe Navigation: Fixed an issue where an accidental left swipe could restart the contract process, improving the customers’ experience and reducing unnecessary restarts.
Price & rating history · US
Reconstructed from the listing changes AppTracker has observed in this storefront. A field is charted once it has changed more than once, and each line starts at the value it moved from.
Average rating · ★ 1.77 now · 2 changes on record
Screenshots
About
Tech360 is a mobile application specifically designed for technicians, created by technicians, with the aim of resolving issues experienced by our cable and internet customers. It offers a wide range of functionalities that assist in identifying and resolving customer issues. Some of the features include access to directions, the ability to research technical data, equipment swapping, service activation, and system health measurement. Tech360 serves as a comprehensive tool that provides technicians with the necessary technical information and instructions to assist Comcast customers. By integrating various features into a single app, it eliminates the need for technicians to constantly switch between multiple apps or log in multiple times. We strive to continuously improve the Tech360 app, with updates being released almost daily, ensuring that it better serves the needs of Comcast technicians and customers.
What's new · 260.13.1
Enhancements: Device Upgrade Recommendation Users will now see Device Upgrade Recommendation guidance throughout the job journey to help keep equipment compliance requirements visible and actionable. This includes: An inline banner on the activated device list to reinforce compliance guidance while reviewing selected equipment. An inline banner at the top of the device detail screen to provide contextual direction when viewing device-specific information. A hard or soft stop modal before the sandbox summary page if compliant equipment was not selected from the user’s buffer, helping prevent non-compliant equipment from being added or swapped before job completion. A hard stop at wrap-up if compliance requirements are still not met, helping ensure non-compliant equipment is addressed before the job is closed. XB3 Device Swap Guidance Users will now see guidance on accounts with an active XB3 device to support removal of end-of-life equipment from customer accounts and the network. This includes: A swap recommendation in Tech360 when the customer account has an active XB3 device. A soft stop when attempting to close the work order if the XB3 device has not been swapped. Smart Inventory rules that block XB3 installation on the customer account. Internet Essentials and Wi-Fi Ready eligibility rules that allow XB6 installation while preventing XB7 and above from being installed where those rules apply. Defects: FDX Tooltip Updated: Updated the FDX Tooltip messaging to include the latest FDX-capable device, XB10. Xfinity Home Rate Codes: The issue causing the Xfinity Home rate codes not to be displayed in the Job View Package details screen has been resolved. Blank Space in Smart Inventory: The UI issue causing an unnecessary blank space to appear when the filter contained multiple values has been resolved. Hunt Group: The issue causing Tech360 to crash when reordering phone numbers in Hunt Group has been resolved. Contract Swipe Navigation: Fixed an issue where an accidental left swipe could restart the contract process, improving the customers’ experience and reducing unnecessary restarts.
Details