ServiceDesk Plus | Cloud
Zoho Corporation · Business
Independent analytics for this App Store listing. AppTracker is not affiliated with Zoho Corporation.
Chart standing · US
What changed · US
Listing changes AppTracker has observed for this app in this storefront — new versions, price moves, rating shifts, and store copy.
1. Manage Approvals: Users can now organise approval stages, add or remove approvers, and send approvals to the next stage. 2. Dual action on delegated approvals : Original approvers can now act on delegated approvals, when enabled. The first to act completes the approval. 3. Enhanced Request Template Organization: Browse request templates through multi-level categories to find the right one more easily. 4. Template Switching for Requests: Users can now change the request template while creating or editing a request.
Price & rating history · US
Reconstructed from the listing changes AppTracker has observed in this storefront. A field is charted once it has changed more than once, and each line starts at the value it moved from.
Average rating · ★ 4.39 now · 3 changes on record
In-app purchases · US
No in-app purchases.
Screenshots
About
Manage your requests, tasks, and approvals—regardless of whether you are on the floor or on the move. With a suite of intuitive ticketing capabilities, real-time dashboards, and an AI-powered voice assistant, you can enhance service delivery not only in IT but across HR, finance, facilities, and beyond. Discover the key features that can transform your service experience ● Multiple instance management: Switch effortlessly between service desk instances and access different modules. ● Request management: Create, edit, and manage incident and service requests with ease. ● Advanced filtering and search: Quickly filter and search for requests by type, ID, subject, or name, ensuring you find what you need without hassle. ● Request details: Access comprehensive request details, including conversations, history, and resolutions. Add notes and upload attachments directly to requests, enriching context and collaboration. ● Task management: Create, edit, and manage tasks across all modules. Filter and search tasks, track work logs, and delete tasks as needed. ● Approval management: View and manage approvals for requests, changes, releases, and purchase orders. ● Real-time notifications: Stay informed about help desk events and request updates with timely push notifications. ● Dynamic dashboard: Keep track of organizational announcements and monitor key performance metrics, including pending requests and daily due requests, to stay ahead of your tasks. ● Change management: Filter, sort, search, and take action on change requests. ● Asset management: Add, view, and manage your organization’s assets by scanning barcodes, QR codes, or RFIDs. Track asset details, raise requests related to assets, and modify asset information on the go. ● Knowledge base access: Power up self-service and accelerate resolutions by accessing solutions from the knowledge base. ● AI-powered smart assistant: Connect with Zia for instant support through conversational chat or voice commands. ● Interactive widgets: Pick up requests, handle approvals, or even call end users from your home screen through interactive widgets. If you haven't installed ServiceDesk Plus yet, go ahead and try out out the fully featured, 30-day, free trial at https://mnge.it/install-servicedesk. Note: This is not a stand-alone application. To log in, your organization must have an account with ServiceDesk Plus.
What's new · 7.16
1. Manage Approvals: Users can now organise approval stages, add or remove approvers, and send approvals to the next stage. 2. Dual action on delegated approvals : Original approvers can now act on delegated approvals, when enabled. The first to act completes the approval. 3. Enhanced Request Template Organization: Browse request templates through multi-level categories to find the right one more easily. 4. Template Switching for Requests: Users can now change the request template while creating or editing a request.
Details