Chart standing · US
What changed · US
Listing changes AppTracker has observed for this app in this storefront — new versions, price moves, rating shifts, and store copy.
• Added the ability to transfer active calls to a queue using blind or consult transfer • Added the ability to place outbound calls on behalf of a queue from contacts or call history • Added display of the queue or group that ultimately handled the call in call history, rather than the initial routing queue • Added context to group calls indicating which member answered the call; calls answered by another group member no longer appear as missed • Added display of external contact names on incoming calls and in call history when the caller's number matches a known contact
Price & rating history · US
Reconstructed from the listing changes AppTracker has observed in this storefront, so each line starts at the first change on record.
Average rating
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About
Elevate your business communication with the Genesys Cloud™ Associate app. Use Genesys Cloud softphone capabilities to make IP-based calls and access your business phone system from your mobile device. Stay in touch with your colleagues, partners and customers from virtually anywhere. - Use your dedicated Genesys Cloud business phone number to make and receive calls. - Keep your business and personal phones separate. - Make and receive calls using Wi-Fi, even in areas with poor cellular coverage. - Search for people and groups in your organization and personal contacts. - View your call history and return missed calls. - Check your inbox to review your voicemails, recordings and faxes.
What's new · 2026.1551.0
• Added the ability to transfer active calls to a queue using blind or consult transfer • Added the ability to place outbound calls on behalf of a queue from contacts or call history • Added display of the queue or group that ultimately handled the call in call history, rather than the initial routing queue • Added context to group calls indicating which member answered the call; calls answered by another group member no longer appear as missed • Added display of external contact names on incoming calls and in call history when the caller's number matches a known contact
Details