OpenText Service Management
Open Text Corporation · Business
Independent analytics for this App Store listing. AppTracker is not affiliated with Open Text Corporation.
Chart standing · US
What changed · US
Listing changes AppTracker has observed for this app in this storefront — new versions, price moves, rating shifts, and store copy.
General defect fixes and stability improvements, including a resolution for an issue where the Virtual Agent chat would hang indefinitely on a loading spinner when the "Smart Virtual Agent" feature was enabled. For detailed information regarding the hotfix, consult the ESM Mobile App product documentation.
Ratings breakdown · US
The star breakdown behind this app's rating in this storefront.
In-app purchases · US
No in-app purchases.
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About
OpenText Service Management gives end users and agents secure mobile access to essential service workflows. Service Portal mode helps end users quickly find services, submit requests, review approvals, and manage resolved tickets. Users can also access smart ticketing, Virtual Agent support, and multi-tenant environments. Agent mode helps support teams search requests and incidents, work from personal views, apply list filters, update records, post comments, and capture solutions. Agents can also view person details and contact users directly from the app. Important: OpenText Service Management connectivity is required. Activate the app using a QR code from your company’s Service Management website, or request an activation URL from your IT administrator.
What's new · 26.3.3
General defect fixes and stability improvements, including a resolution for an issue where the Virtual Agent chat would hang indefinitely on a loading spinner when the "Smart Virtual Agent" feature was enabled. For detailed information regarding the hotfix, consult the ESM Mobile App product documentation.
Details