Chart standing · US
What changed · US
Listing changes AppTracker has observed for this app in this storefront — new versions, price moves, rating shifts, and store copy.
Highlights: Extended ESM Mobile to support Customer Service Management by introducing Case Offerings and Case Requests. Minimum supported OS version updated to iOS 26. General defect fixes and stability improvements. For detailed information regarding the new release, consult the ESM Mobile App product documentation.
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About
OpenText Service Management gives end users and agents secure mobile access to essential service workflows. Service Portal mode helps end users quickly find services, submit requests, review approvals, and manage resolved tickets. Users can also access smart ticketing, Virtual Agent support, and multi-tenant environments. Agent mode helps support teams search requests and incidents, work from personal views, apply list filters, update records, post comments, and capture solutions. Agents can also view person details and contact users directly from the app. Important: OpenText Service Management connectivity is required. Activate the app using a QR code from your company’s Service Management website, or request an activation URL from your IT administrator.
What's new · 26.3.1
Highlights: Extended ESM Mobile to support Customer Service Management by introducing Case Offerings and Case Requests. Minimum supported OS version updated to iOS 26. General defect fixes and stability improvements. For detailed information regarding the new release, consult the ESM Mobile App product documentation.
Details